The Danish eGovernment strategy 2004-2006
The main goal of the Danish eGovernment strategy for the period 2004-2006 is to achieve a highly effective, customer-focused public sector capable of delivering top quality services to citizens and businesses. The new strategy, which was elaborated by the government in cooperation with the country's regional and local authorities, calls for a change of focus. Indeed, the strategy points out that enhancement of organisational and managerial aspects - rather than a primary focus on technology - is more than ever a key element for the delivery of a modern public sector. The strategic vision for the country's e-government development is summarised in the following short statement: 'Digitalisation must contribute to the creation of an efficient and coherent public sector with a high quality of service, with citizens and businesses in the centre'. In order to materialise this vision and monitor the progress of its realisation, the Danish strategy creates five 'Signposts', each one comprising a number of specific priority objectives to be reached by public authorities over the period 2004-2006. The document also highlights the need to evaluate concrete project outcomes, as investment in e-government must deliver measurable improvements in the quality of public services.
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