Thursday, July 17, 2008

Global E-Government Survey 2008

Global E-Government Survey 2008

E–Government Readiness Index
Top 10 Countries
Country Index
Sweden 0.9157
Denmark 0.9134
Norway 0.8921
United States 0.8644
Netherlands 0.8631
Republic of Korea 0.8317
Canada 0.8172
Australia 0.8108
France 0.8038
United Kingdom 0.7872
UN Global E-government Survey 2008

Download Publication
E–Participation Index
Top 10 Countries
Country Index
United States 1.0000
Republic of Korea 0.9773
Denmark 0.9318
France 0.9318
Australia 0.8864
New Zealand 0.7955
Mexico 0.7500
Estonia 0.7273
Sweden 0.6591
Singapore 0.6364

From E-Government to Connected Governance

The UN E-Government Survey 2008: From E-Government to Connected Governance assesses the e-government readiness of the 192 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can flourish, paving the way for a transformed government.

The focus of the report this year, in Part II, is e-government initiatives directed at improving operational efficiency through the integration of back-office functions. Whilst such initiatives, if successful, will deliver benefits to citizens, the primary purpose is to improve the effectiveness of government and governmental agencies. Models of back-office integration, irrespective of the delivery mode, fall into three broad categories: single function integration, cross functional integration, and back-office to front-office integration. The level of complexity, expressed in terms of the number of functions within the scope and number of organizations involved, is the primary factor influencing a successful outcome - with a tendency amongst the more ambitious projects to fail to deliver the full anticipated benefits. The key variables involved in the delivery of back-office integration are the people, processes and technology required.

Whilst the technology is increasingly resilient and 'fit for purpose', the evidence indicates that success or failure is less a technological issue and more a people issue - in particular, the ability to change public service cultures and motivate public sector workers to new ways of working, address trade union concerns, and provide adequately skilled and competent management and leadership.

Download Publication

Thursday, January 10, 2008

Governance and Information Technology: From Electronic Government to Information Government

Governance and Information Technology: From Electronic Government to Information Government

Book, The MIT Press

September 2007

Editors: Viktor Mayer-Schoenberger, Associate Professor of Public Policy, David Lazer

Ordering Information for this publication

Belfer Center Programs or Projects: Science, Technology, and Public Policy; The Dubai Initiative


Developments in information and communication technology and networked computing over the past two decades have given rise to the notion of electronic government, most commonly used to refer to the delivery of public services over the Internet. This volume argues for a shift from the narrow focus of "electronic government" on technology and transactions to the broader perspective of information government—the information flows within the public sector, between the public sector and citizens, and among citizens—as a way to understand the changing nature of governing and governance in an information society.

Contributors discuss the interplay between recent technological developments and evolving information flows, and the implications of different information flows for efficiency, political mobilization, and democratic accountability. The chapters are accompanied by short case studies from around the world, which cover such topics as electronic government efforts in Singapore and Switzerland, the U.S. Environmental Protection Agency’s effort to solicit input on planned regulations over the Internet, and online activism "cyberprotesting" globalization.

Governance and Information Technology: From Electronic Government to Information Government is the result of a collaboration between the authors, the Dubai Initiative, and the Dubai School of Government (DSG). The original papers were presented at a DSG conference held in Dubai in May 2005.

Viktor Mayer-Schoenberger is Associate Professor of Public Policy at the John F. Kennedy School of Government at Harvard University and chairs the Rueschlikon Conferences on Information Policy.

David Lazer is Associate Professor of Public Policy at the John F. Kennedy School of Government and Director and founder of the Program on Networked Governance at Harvard University. He is the editor of DNA and the Criminal Justice System: The Technology of Justice (MIT Press, 2004).


"The editors of Governance and Information Technology have assembled a strong juxtaposition of general overviews and concrete case studies to critically examine ways in which information and communication technologies are reconfiguring access to information both within government and between governments and citizens. This book not only challenges the idea that new technologies are democratizing access, but also presents alternatives conceptions, such as the development of an 'information class,' that will shape debate and research on the political implications of e-government"
William H. Dutton, Director Oxford Internet Institute, University of Oxford

"The e-governance revolution has transformed the way that government commonly delivers basic services. But has it transformed democracy? This is a first-class study of the complex processes of information flows between citizens and government. Drawing upon well-known experts and a diverse range of cases, the study provides provocative and important insights into processes of political communications, the uses and limits of information technologies, and the transformation of modern governments."
Pippa Norris, Director, Democratic Governance Group, Bureau for Development Policy United Nations Development Programme

"So you thought information technology in the form of 'e-government' would save taxpayer dollars, improve government performance, increase transparency and accountability, and promote democratic participation--and all in a hurry too? Some first-rate scholars of the subject show how the several truths about these matters are much more complicated, and the reasons for them sometimes paradoxical."
Eugene Bardach, Department of Public Policy, University of California, Berkeley

Wednesday, December 19, 2007

e-Government Resources

e-Government Resources

e-Government Resources Asia-Pacific e-Government Online
e-Government Resources Books and Online Magazines
e-Government Resources Case Studies
e-Government Resources Change Management
e-Government Resources e-Readiness
e-Government Resources e-Strategies
e-Government Resources e-Governance
e-Government Resources Security
e-Government Resources International/Regional Organizations

Case Studies

Case Studies

Eine Ebene höher
Case Studies Building blocks of e-government: Lessons from developing countries
Electronic government offers enormous potential for improving public sector performance. This note provides lessons on how national e-government plans can be formulated and what makes individual projects successful.
Case Studies e-Government Good Practice Framework Case Studies
Good Practice case studies from the eGovernment services selected for the exhibition at the Ministerial eGovernment Conference held at Como on July 2003
Case Studies Lessons from the Field: e-Government
Features stories from the field on e-Government applications
Case Studies The World Public Sector Report 2003: E-government at the Crossroads
A United Nations report suggests that “online government” –- highly touted at the onset of the Internet revolution –- has slipped somewhat from public attention since the end of the “dot-com” boom and since international security concerns heightened after September 2001.
Case Studies USJ E-democracy: Successes & Failures
John Postill, an anthropologist from Spain, report his findings about Malaysia's 1st E-democracy experiment in USJ: he found failures from the perspective of the authorities which justaposed with successes from the residents' perspectives
Case Studies World Bank’s e-Government Case Studies
This site focuses on e-government in developing countries. Case studies are presented here as a source of ideas and learning. Each follows a common structure, assessing government strategies and experience with e-government tools.
Case Studies Country Profiles of e-Governance
The fifteen country abstracts compiled in 2001 provide an initial snapshot for the selected countries chosen to represent different situations in each of UNESCO's region: in Africa (Botswana, Mauritius, South Africa, United Republic of Tanzania), in the Arab States (Morocco), in Asia and in the Pacific (India, Malaysia, New Zealand and Republic of Korea), in Europe and North America (Canada, Estonia, Hungary, Malta) and in Latin America and the Caribbean (Jamaica, Mexico).
Case Studies Evaluation Studies by the Centre for E-Governance at IIMA
The Centre for Electronic Governance is a research centre at the Indian Institute of Management, Ahmedabad, India. With the twin objectives of developing proof -of-concept software applications, and disseminating knowledge, the centre has undertaken various projects and assignments in the realm of e-governance and the use of ICT for development.
Case Studies Evaluation of e-Governance Projects in India: A focus on micro-level implementation
Promotion of the e-governance concept by international agencies has resulted in little serious attempt to study factors beyond the supply of ICT infrastructure.
Case Studies eGovernment for Development - eTransparency Case Study No.3: Improving Transparency of File Movement in a South Asian Planning Commission
A South Asian Planning Commission introduced a pilot information system in 2002 to make file movements more transparent.
Case Studies eGovernment for Development - eTransparency Case Study No. 5: Publishing Bangladesh Government Information via the Web
To introduce e-governance, the Ministry of Communication in Bangladesh launched four Web sites of its major departments to enable citizen access to government information.
Case Studies eGovernment for Development - eHealth Case Study No.6: Electronic Immunisation Registry and Tracking System in Bangladesh
In 2001, a new computerised information system to register, schedule and track immunisation of children was introduced by the Department of Public Health in Rajshahi City Corporation, Bangladesh.
Case Studies Government for Development - eTransparency Case Study No. 14: Laying Foundations for Transparency of Development Project Finances in a South Asian Ministry of Planning
A South Asian Ministry of Planning has introduced an information system to make financial information about its development projects more manageable, laying the foundations for later transparency. System design began in 2001 and the system became usable late in 2002.

The World Public Sector Report 2003: E-government at the Crossroads

A United Nations report suggests that “online government” –- highly touted at the onset of the Internet revolution –- has slipped somewhat from public attention since the end of the “dot-com” boom and since international security concerns heightened after September 2001.

Tuesday, December 18, 2007

Breaking Barriers to eGovernment

Overcoming obstacles to improving European public services

Funded by the European Commission Led by the Oxford Internet Institute, Oxford University

The European Commission is funding a three year project to investigate the legal, organisational, technological and other barriers to expanding effective eGovernment services using the Internet. The study will identify and explore key issues that can constrain eGovernment growth, drawing on real-life case studies. This rich data source will be analysed to define possible initiatives at a European level to overcome such obstacles, including best practice recommendations.

Saturday, December 15, 2007

Fadi Salem, Research Associate at DSG

Fadi Salem

Fadi Salem

Research Associate. Fadi Salem joined the Dubai School of Government in 2006. His research focuses on e-government and development in the Middle East and North Africa region. His research interests also include information security, new media, benchmarking, and social aspects of risk in information societies.

He received a Masters in Analysis, Design and Management of Information Systems from the London School of Economics and Political Science and a B.Eng in Informatics Engineering from the Faculty of Electronic and Electrical Engineering, Aleppo University. Prior to joining the Dubai School of Government he worked for three years in The Executive Office in Dubai as an ICT Specialist in Media and Research. He has also worked as the Technology Editor and the Managing Editor of two pan-Arab ICT magazines.

Fadi is the author of several technical reports and numerous articles in print, journals, and new media, including IAW magazine, PC Magazine and the Journal of the Knowledge Economy Research Center. He publishes in Arabic and English and frequently contributes to ICT focused media programs in TV, radio and press.

You can email Fadi Salem at:

Articles by Fadi

Helen Margetts

Research interests:
E-government, government information systems, large-scale IT contracts. Public Management Reform. Tools of Government for Public Policy. On-line political participation. Alternative electoral systems. Survey research and webmetrics.

Key publications:

P.Dunleavy, H.Margetts, S.Bastow and J.Tinkler (2006) Digital Era Governance: IT Corporations, the State and E-government (Oxford University Press)

C.Hood and H.Margetts (2006) The Tools of Governemnt in the Digital Age (Palgrave).

H.Margetts (2006) ‘A Decade of E-government in the UK’, Political Quarterly, vol. 59 no. 2.

H.Margetts and H.Yared (2003) Incentivization of e-Government, Article to accompany NAO report Transforming the performance of HM Customs and Excise through Electronic Service Delivery (London: The Stationary Office) (see

H.Margetts (2003) ‘Electronic Government: A Revolution in Public Administration’, in G. Peters and J.Pierre (eds. 2003) Handbook of Public Administration (Sage).
H.Margetts and P.Dunleavy (2002) Cultural Barriers to e-government, academic article for the report Better Public Services Through e-government (London: National Audit Office, 2002, HC 704-III) (see

P. Dunleavy and H.Margetts (2002) Government on the Web II (London: The Stationary Office, 2002) HC764 (see

H. Margetts (1999) Information Technology in Government: Britain and America (London: Routledge);

Saturday, October 20, 2007

Breaking Barriers to eGovernment

Monday, September 24, 2007

تشريع جديد بالكويت يعتبر البريد الإلكتروني عنوانا رسميا للسكان

يشترط رفع نسبة مستخدمي الإنترنت
تشريع جديد بالكويت يعتبر البريد الإلكتروني عنوانا رسميا للسكان

الكويت - قدس برس

يعكف مسؤولون كويتيون على صياغة تشريع جديد يهدف إلى تنفيذ نظام مشترك للبريد الإلكتروني الحكومي. ويطمح المسؤولون إلى تطوير التشريع ليصبح قانون يعتبر العنوان البريدي الإلكتروني للسكان، عنوانا رسميا وقانونيا يتم من خلاله تلقي الاخطارات والمعلومات الحكومية.

ويقوم النظام، وفق ما كشفته صحيفة "الوطن" الكويتية الاثنين 24-9-2007، على إعداد دليل للعناوين الإلكترونية للجهات الحكومية كافة، ووضع مواصفات وقواعد الأمن والسرية للبريد وتنفيذ البريد الإلكتروني مع الجهات الرسمية، إلى جانب إصدار دليل عناوين المواطنين وتنفيذ بريدهم الإلكتروني.

ويتطلب تنفيذ المشروع، رفع نسبة مستخدمي الحاسب والانترنت في الكويت، في الوقت الذي تسعى فيه عدد من الجهات الحكومية التحوّل نحو مشروع الحكومة الإلكترونية.

عودة للأعلى