Case Studies

Building blocks of e-government: Lessons from developing countries

Electronic government offers enormous potential for improving public sector performance. This note provides lessons on how national e-government plans can be formulated and what makes individual projects successful.

e-Government Good Practice Framework Case Studies

Good Practice case studies from the eGovernment services selected for the exhibition at the Ministerial eGovernment Conference held at Como on July 2003

Lessons from the Field: e-Government

Features stories from the field on e-Government applications

The World Public Sector Report 2003: E-government at the Crossroads

A United Nations report suggests that “online government” –- highly touted at the onset of the Internet revolution –- has slipped somewhat from public attention since the end of the “dot-com” boom and since international security concerns heightened after September 2001.

USJ E-democracy: Successes & Failures

John Postill, an anthropologist from Spain, report his findings about Malaysia's 1st E-democracy experiment in USJ: he found failures from the perspective of the authorities which justaposed with successes from the residents' perspectives

World Bank’s e-Government Case Studies

This site focuses on e-government in developing countries. Case studies are presented here as a source of ideas and learning. Each follows a common structure, assessing government strategies and experience with e-government tools.

Country Profiles of e-Governance

The fifteen country abstracts compiled in 2001 provide an initial snapshot for the selected countries chosen to represent different situations in each of UNESCO's region: in Africa (Botswana, Mauritius, South Africa, United Republic of Tanzania), in the Arab States (Morocco), in Asia and in the Pacific (India, Malaysia, New Zealand and Republic of Korea), in Europe and North America (Canada, Estonia, Hungary, Malta) and in Latin America and the Caribbean (Jamaica, Mexico).

Evaluation Studies by the Centre for E-Governance at IIMA

The Centre for Electronic Governance is a research centre at the Indian Institute of Management, Ahmedabad, India. With the twin objectives of developing proof -of-concept software applications, and disseminating knowledge, the centre has undertaken various projects and assignments in the realm of e-governance and the use of ICT for development.

Evaluation of e-Governance Projects in India: A focus on micro-level implementation

Promotion of the e-governance concept by international agencies has resulted in little serious attempt to study factors beyond the supply of ICT infrastructure.

eGovernment for Development - eTransparency Case Study No.3: Improving Transparency of File Movement in a South Asian Planning Commission

A South Asian Planning Commission introduced a pilot information system in 2002 to make file movements more transparent.

eGovernment for Development - eTransparency Case Study No. 5: Publishing Bangladesh Government Information via the Web

To introduce e-governance, the Ministry of Communication in Bangladesh launched four Web sites of its major departments to enable citizen access to government information.

eGovernment for Development - eHealth Case Study No.6: Electronic Immunisation Registry and Tracking System in Bangladesh

In 2001, a new computerised information system to register, schedule and track immunisation of children was introduced by the Department of Public Health in Rajshahi City Corporation, Bangladesh.

Government for Development - eTransparency Case Study No. 14: Laying Foundations for Transparency of Development Project Finances in a South Asian Ministry of Planning

A South Asian Ministry of Planning has introduced an information system to make financial information about its development projects more manageable, laying the foundations for later transparency. System design began in 2001 and the system became usable late in 2002.