Step taken on path to e-government
The website at, www.vietnam.gov.vn or www.chinhphu.vn, has been developed by the Government Office and will provide online transactions for residents and government agencies. It will also provide information on government management, economic and social reports, and gather information from lower-level government agencies.“The government web site is also a focal point for information-sharing activities of administration at all levels, aiming at government services online and interaction online between the government with citizens and businesses as part of the implementation of public administration reform, pursuing transparency and openness in service to citizens and businesses,” said Prime Minister Phan Van Khai.
PM Khai said the site aims to promote dialogue between the government, Vietnamese people and investors in and out of the country to find the best solutions to develop the country. The site will also help the international community understand Vietnam.
Doan Manh Giao, head of the Government Office, said the site will have live Q&A sessions with government officials and lodge specific motions from citizens in June after the office finishes the first phase of site development focusing on uploads Vietnam’s monthly socio-economic development information.
The web site showed commitment by the government to improving the efficiency of the government apparatus and performance. Optimising the use of information resources will help the government achieve specific outcomes.
“The site will help build greater trust from local residents in the government through promoting policy transparency and openness, as well as in clarifying the accountability of government agencies - the objectives of good governance,” said Giao.
The site has a database of 20,000 pages and links to several sites, including: more than 30 ministries and agencies; 60 provinces and cities, including their geographic information systems; 20 large enterprises, both domestic and foreign-invested; and the web pages of foreign embassies based in Vietnam.
There is also information on key national programmes, major national economic zones and industrial parks and export processing zones in Vietnam. The site will be available in English as of September once the site enters the second phase of its projects.
According to the Ministry of Internal Affairs, the public administration reform program, which started five years ago, still has not fixed problems in government transactions with citizens and enterprises.
Most public administration procedures are illogical and are not of the most pressing importance to the government, which includes the Prime Minister and cabinet members. Giao said the government understands e-government is more about government than technology.
That means that following the public administration reform agenda, the government has been working on improving efficiency, fighting corruption, better coordination among government organisations at all levels, streamlining administrative procedures, reducing red tape, institutional reform, and strengthening the capacity of human resource. “These are the conditions for e-government to be useful for the citizens,” Giao said.
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