Benchmarking E-government: A Global Perspective
CONTENT:Section 1: The 2001 Global E-government Landscape 1
1.1 Executive Summary 1
1.2 E-government Profile of the UN Member States 1
1.3 The E-government Index 2
1.4 Important Global Trends in 2001 3
1.5 The Information Decade 4
Section 2: Benchmarking E-government 8
2.1 Services are the Public Face of Government 8
2.2 Current Benchmarking Practices 10
2.3 The Stages of E-government 11
2.4 Country Progress 13
Section 3: Analysis of Stages 15
3.1 Overview 15
3.2 Emerging Presence 16
3.3 Enhanced Presence 17
3.4 Interactive Presence 17
3.5 Transactional Presence 19
3.6 Website Evaluation as a Benchmarking Tool 21
Section 4: The E-government Index 22
4.1 Ensuring an Enabling Environment 22
4.2 Compiling the E-gov Index 24
4.3 Global Overview 27
4.4 Change: The Essential Process of the E-gov Universe 28
Section 5: Geographic Regional Analysis 34
5.1 North America 35
5.2 Europe 37
5.3 South America 40
5.4 The Middle East 41
5.5 Asia / Oceania 42
5.6 Central America 44
5.7 The Caribbean 45
5.8 Africa 45
Section 6: Public Administration and E-government 48
6.1 E-administration: 48
Challenges of Governing in the Information Age
6.2 Administrative Issues in 2001 50
6.3 E-Governance 53
Benchmarking E-government: A Global Perspective --- Assessing the UN Member States
United Nations - DPEPA ASPA
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Conclusion 56
Appendix 1: Member States’ E-government Index By Region 57
Appendix 2: Best Practices Developed by Firstgov.gov 63
Appendix 3: Sample Questionnaire 64
Appendix 4: Website Evaluation Form 67
Selected Online Resources 69
References 71
Endnotes 74
Boxes
Box 1: Online Profile of UN Member States 1
Box 2: The Stages of E-Government 2
Box 3: National governments roles in an information society 4
Box 4: The Principles of E-Government 6
Box 5: The Stages of e-Government 10
Box 6: Single Entry Portals Are Standard 18
Box 7: Single Entry Portals: Several Excellent Examples 18
Box 8: Online Tax Transactions 19
Box 9: September 11, 2001 21
Box 10: Factors Impeding an Enabling E-gov Environment
in Developing Countries 22
Box 11: Global Online Population 23
Box 12: Indexing South America 26
Box 13: E-Government Program Development 50
Box 14: The Framework of E-Governance 54
Charts
Chart 1: Country Stages for 2001 12
Chart 2: E-Gov Index by Geographic Regions 34
Chart 3: Percentage of Population Online By Region in 2001 40
Chart 4: Information Access Measure by regions 42
Chart 5: Telephone lines and mobile phones / 100 inhabitants
by region in 2001 47
Benchmarking E-government: A Global Perspective --- Assessing the UN Member States
United Nations - DPEPA ASPA
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Tables
Table 1: 2001 Global E-gov Leaders 3
Table 2: The 2001 E-Government Index 7
Table 3: Global Online Population 23
Table 4: Global Leaders 24
Table 5: Indices for South America 26
Table 6: 2001 Global E-Government Indexes 30
Table 7: Geographical Regional Comparison of Indicators 34
Table 8: Index – North America 35
Table 9: Index – Europe 37
Table 10: Index – South America 40
Table 11: Index – Middle East 41
Table 12: Index – Asia / Oceania 43
Table 13: Index – Central America 44
Table 14: Index – Caribbean 45
Table 15: Index – Africa 46
Table 16: Barriers to E-government 49
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