e-Government Resources

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Case Studies

Eine Ebene höher

Building blocks of e-government: Lessons from developing countries: Electronic government offers enormous potential for improving public sector performance. This note provides lessons on how national e-government plans can be formulated and what makes individual projects successful.
e-Government Good Practice Framework Case Studies: Good Practice case studies from the eGovernment services selected for the exhibition at the Ministerial eGovernment Conference held at Como on July 2003
Lessons from the Field: e-Government: Features stories from the field on e-Government applications
The World Public Sector Report 2003: E-government at the Crossroads: A United Nations report suggests that “online government” –- highly touted at the onset of the Internet revolution –- has slipped somewhat from public attention since the end of the “dot-com” boom and since international security concerns heightened after September 2001.
USJ E-democracy: Successes & Failures: John Postill, an anthropologist from Spain, report his findings about Malaysia's 1st E-democracy experiment in USJ: he found failures from the perspective of the authorities which justaposed with successes from the residents' perspectives
World Bank’s e-Government Case Studies: This site focuses on e-government in developing countries. Case studies are presented here as a source of ideas and learning. Each follows a common structure, assessing government strategies and experience with e-government tools.
Country Profiles of e-Governance: The fifteen country abstracts compiled in 2001 provide an initial snapshot for the selected countries chosen to represent different situations in each of UNESCO's region: in Africa (Botswana, Mauritius, South Africa, United Republic of Tanzania), in the Arab States (Morocco), in Asia and in the Pacific (India, Malaysia, New Zealand and Republic of Korea), in Europe and North America (Canada, Estonia, Hungary, Malta) and in Latin America and the Caribbean (Jamaica, Mexico).
Evaluation Studies by the Centre for E-Governance at IIMA: The Centre for Electronic Governance is a research centre at the Indian Institute of Management, Ahmedabad, India. With the twin objectives of developing proof -of-concept software applications, and disseminating knowledge, the centre has undertaken various projects and assignments in the realm of e-governance and the use of ICT for development.
Evaluation of e-Governance Projects in India: A focus on micro-level implementation: Promotion of the e-governance concept by international agencies has resulted in little serious attempt to study factors beyond the supply of ICT infrastructure.
eGovernment for Development - eTransparency Case Study No.3: Improving Transparency of File Movement in a South Asian Planning Commission: A South Asian Planning Commission introduced a pilot information system in 2002 to make file movements more transparent.
eGovernment for Development - eTransparency Case Study No. 5: Publishing Bangladesh Government Information via the Web: To introduce e-governance, the Ministry of Communication in Bangladesh launched four Web sites of its major departments to enable citizen access to government information.
eGovernment for Development - eHealth Case Study No.6: Electronic Immunisation Registry and Tracking System in Bangladesh: In 2001, a new computerised information system to register, schedule and track immunisation of children was introduced by the Department of Public Health in Rajshahi City Corporation, Bangladesh.
Government for Development - eTransparency Case Study No. 14: Laying Foundations for Transparency of Development Project Finances in a South Asian Ministry of Planning: A South Asian Ministry of Planning has introduced an information system to make financial information about its development projects more manageable, laying the foundations for later transparency. System design began in 2001 and the system became usable late in 2002.

The World Public Sector Report 2003: E-government at the Crossroads

A United Nations report suggests that “online government” –- highly touted at the onset of the Internet revolution –- has slipped somewhat from public attention since the end of the “dot-com” boom and since international security concerns heightened after September 2001.

Breaking Barriers to eGovernment

Overcoming obstacles to improving European public services

Funded by the European Commission Led by the Oxford Internet Institute, Oxford University

The European Commission is funding a three year project to investigate the legal, organisational, technological and other barriers to expanding effective eGovernment services using the Internet. The study will identify and explore key issues that can constrain eGovernment growth, drawing on real-life case studies. This rich data source will be analysed to define possible initiatives at a European level to overcome such obstacles, including best practice recommendations.

Fadi Salem, Research Associate at DSG

Fadi Salem

Research Associate. Fadi Salem joined the Dubai School of Government in 2006. His research focuses on e-government and development in the Middle East and North Africa region. His research interests also include information security, new media, benchmarking, and social aspects of risk in information societies.

He received a Masters in Analysis, Design and Management of Information Systems from the London School of Economics and Political Science and a B.Eng in Informatics Engineering from the Faculty of Electronic and Electrical Engineering, Aleppo University. Prior to joining the Dubai School of Government he worked for three years in The Executive Office in Dubai as an ICT Specialist in Media and Research. He has also worked as the Technology Editor and the Managing Editor of two pan-Arab ICT magazines.

Fadi is the author of several technical reports and numerous articles in print, journals, and new media, including IAW magazine, PC Magazine and the Journal of the Knowledge Economy Research Center. He publishes in Arabic and English and frequently contributes to ICT focused media programs in TV, radio and press.

You can email Fadi Salem at: Fadi.Salem@dsg.ae

Articles by Fadi

Helen Margetts

Publications & Projects

Research interests:
E-government, government information systems, large-scale IT contracts. Public Management Reform. Tools of Government for Public Policy. On-line political participation. Alternative electoral systems. Survey research and webmetrics.

Key publications:

P.Dunleavy, H.Margetts, S.Bastow and J.Tinkler (2006) Digital Era Governance: IT Corporations, the State and E-government (Oxford University Press)

C.Hood and H.Margetts (2006) The Tools of Governemnt in the Digital Age (Palgrave).

H.Margetts (2006) ‘A Decade of E-government in the UK’, Political Quarterly, vol. 59 no. 2.

H.Margetts and H.Yared (2003) Incentivization of e-Government, Article to accompany NAO report Transforming the performance of HM Customs and Excise through Electronic Service Delivery (London: The Stationary Office) (see www.governmentonthweb.org).

H.Margetts (2003) ‘Electronic Government: A Revolution in Public Administration’, in G. Peters and J.Pierre (eds. 2003) Handbook of Public Administration (Sage).
H.Margetts and P.Dunleavy (2002) Cultural Barriers to e-government, academic article for the report Better Public Services Through e-government (London: National Audit Office, 2002, HC 704-III) (see www.governmentonthweb.org).

P. Dunleavy and H.Margetts (2002) Government on the Web II (London: The Stationary Office, 2002) HC764 (see www.governmentonthweb.org).

H. Margetts (1999) Information Technology in Government: Britain and America (London: Routledge);

From E-Government to Good Governance and from Good Governance to Development... The Arab world in the global E-Government readiness report 2005 Arab E-government

Wednesday, December 19, 2007