Dubai citizens unhappy with online services:
Dubai citizens unhappy with online services: Two government departments in Dubai in the United Arab Emirates have scored poorly in an online user satisfaction survey carried out by Dubai eGovernment. Around one-third of survey respondents said they were unhappy with the online services of the Dubai Police Department, while 41 percent said they were dissatisfied with the website of the Department of Health and Medical Services. The customer satisfaction survey, which is due to be extended to all government departments, is part of an effort to better understand user needs with regard to e-government services. "We are going to focus on transparency, quality control and increased customer focus in the new year, and such surveys will benchmark our approach in this direction," said Salem Al Shair, e-services director at Dubai eGovernment. In December, the Dubai government said it would re-evaluate its e-government services due to poor take-up by citizens. Around 84 percent of public services are currently available online.
posted by Unknown @ 12:25 AM
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