Resource Material List for E-Government Workshop
This is a list of background material for the “Designing and Implementing e-Government: Key Issues, Best Practices, and Lessons Learned” Training Workshop during PREM Learning Week on April 26-27, 2005, organized by ISG, e-Development Thematic Group, ITSLC, GICT, and PREM.MODULE 1: Designing and Implementing E-Government Strategy
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The eGovernment Handbook For Developing Countries (CDT and infoDev)
This handbook offers guidance to government officials and others in the developing world, presenting for the first time a comprehensive index of e-government models and resources, focusing on success stories in the developing world.http://www.infodev.org/content/library/detail/841
Reinventing Government: Innovations in Public Sector Reform using ICTThis 2003 workshop introduced client and Bank staff to the challenges and different approaches to public sector reform using E-Government applications as tools that can enable these reforms. Presentations are listed on the site.
http://www1.worldbank.org/publicsector/coursedetails.cfm?ID=18
Digital Opportunity Initiative Final ReportThe DOI report examines the experiences in the deployment of ICT to meet specific development imperatives as well as national ICT strategies in countries ranging from Tanzania, Estonia, India, and Bangladesh to Costa Rica and South Africa. The report provides a framework for analyzing a range of national eStrategies and in particular shows the different impacts of selecting a strategy that emphasizes ICT as a sector or a strategy that emphasizes ICT as an enabler of development. (In specific, section 2.3 deals with national approaches to ICT)http://www.opt-init.org/framework/pages/contents.html
Why National Strategies are needed for ICT-enabled Development
ISG Staff Working Paper by Nagy Hanna, June 2003.
http://www.developmentgateway.org/download/222192/Why_National_Strategies_are_Needed.doc
Understanding e-Governance for DevelopmentThis paper outlines the three main contributions of e-governance: improving government processes (e-administration); connecting citizens (e-citizens and e-services); and building external interactions (e-society). Case studies are used to show that e-governance is a current, not just future, reality for developing countries.
http://unpan1.un.org/intradoc/groups/public/documents/untc/unpan001842.pdf
eReadiness (bridges.org)
Comprehensive site about eReadiness models, lists of existing eReadiness assessments, analyses, and the digital divide, etc.http://www.bridges.org/ereadiness/index.html
Synthesis of Lessons Learned: Information and Communications Technology for DevelopmentUNDP document from 2001 highlighting key lessons learned about ICT for Development, from a practical perspective.
http://www.internetpolicy.net/practices/essentials5-web.pdf
Information and Communication Technology Development Indices
This report analyses and evaluates information and communication technology (ICT) development using indicators of ICT diffusion across countries. It reviews and evaluates existing sources on measurement of ICT development, including work by academia, the private sector and international organizations. On the basis of this overview, it formulates a theoretical framework and develops indices for connectivity, access, usage and policy.
http://www.unctad.org/Templates/webflyer.asp?docid=3397&intItemID=1397
Global Knowledge Sharing Program: 4 Evaluations of 4 eGovernment Projects: Quantifying Costs and Benefits in E-Government Applications
The survey instruments and reports with the survey results for four Indian e-government projects
http://www1.worldbank.org/publicsector/bnpp/egovupdate.htm
Information and Communication Technologies, Poverty and Development: Learning from ExperienceThis publication focuses on the current understanding of poverty in the development community, the challenges of development, and how ICTs can help address them. It focuses on how to use ICT as a development tool for improving the performance of markets and institutions, the livelihoods of poopeople, and the capacities of individuals and governments, outcomes that contribute to poverty reduction and sustainable development.
http://www.infodev.org/files/1041_file_Learning_From_Experience.PDF
Contribution of ICT to Growth
http://info.worldbank.org/ict/WSIS/docs/comp_ICTGrowth.pdf
Administrative Corruption: How Does E-Government Help?http://www1.worldbank.org/publicsector/egov/ReinventingGovWorkshop/ CorruptionegovTIPaperSubhash.doc
Bridging The Digital Divide in Costa Rica: Access to and Use of Information and Communications Technologies (ICTs)
This paper is part of a more ambitious project called “Costa Rica e-Readiness”, whose goal is to measure and monitor Costa Rican readiness to make a successful transition to a knowledge-based economy or information society.
http://www.caatec.org/caatecUpload/u_2.pdf
E-Lanka Development
http://www-wds.worldbank.org/servlet/WDSServlet?pcont=details&eid=000009486_20040910112659
India-E-Governance Project
http://www-wds.worldbank.org/servlet/WDS_IBank_Servlet?pcont=details&eid=000104615_20050228145750
Vietnam ICT Development
http://web.worldbank.org/external/projects/main?pagePK=104231&piPK=73230&theSitePK=40941&menuPK=228424&Projectid=P079344
Tunisia Information and Communication Technologies Sector Development Projecthttp://web.worldbank.org/external/projects/main?pagePK=104231& piPK=73230&theSitePK=40941&menuPK=228424&Projectid=P088929
Estonian Transition into Information SocietyDiscussion paper for the UNCTAD Expert Meeting on E-commerce strategies,10-12 July 2002.
http://r0.unctad.org/ecommerce/event_docs/estrategies/viik.pdf
Korea’s e-Government Completion of e-Government Framework: Special Committee for e-Government Republic
http://unpan1.un.org/intradoc/groups/public/documents/APCITY/UNPAN015126.pdf
Canadian Institute for Citizen-Centred Service
The mission of the ICCS is to promote high levels of citizen satisfaction with public sector service delivery.
http://www.iccs-isac.org/eng/default.asp
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MODULE 2:Enabling Environment for e-Government
Deploying e-Government Programs: The Strategic Importance of ‘I’ before ‘E’
Paper by Robert Schware and Arsala Deane
http://www1.worldbank.org/publicsector/egov/ReinventingGovWorkshop/Deployingegovt.pdf
Information and Communications Technology (ICT) Agencies: Functions, Structures and Best Operational PracticesMany countries, small and large, are in the process of addressing information society issues such as e-government, e-infrastructure, e-learning, and e-commerce, or integrating telecommunications, IT and broadcasting policy and regulatory issues within a single ICT agency. This paper outlines the functional requirements for such ICT agencies.
http://wbln0018.worldbank.org/ict/resources.nsf/a693f575e01ba5f385256b 500062af05/73f31a6af7fc3e5e85256da400504b5f/$FILE/p3-7,%20Schware.pdf
e-Government Leaderships: Realizing the VisionReport by Accenture, 2002. Covers many countries.
http://www.accenture.com/xdoc/en/newsroom/epresskit/egov/realizing_vision.pdf
eGovernment Leadership: High Performance, Maximum Value
Highly practical guide by Accenture to country case studies, metrics economic outcomes, applications etc.
http://www.accenture.com/xdoc/en/industries/government/gove_egov_value.pdf
Roadmap to e-Government in the Developing WorldReport of the Pacific Council on International Policy, April 2002. The report highlights ten essential questions that government leaders should ask themselves about e-government. http://www1.worldbank.org/publicsector/egov/e-gov.final.pdf
ICT and Development: Enabling the Information Society
http://info.worldbank.org/ict/WSIS/docs/comp_Complete.pdf
eEurope – Europe's Information Society Thematic Portal
http://europa.eu.int/information_society/eeurope/2005/index_en.htm
eEurope 2002 Action Plan
http://europa.eu.int/information_society/eeurope/2002/action_plan/pdf/actionplan_en.pdf
Online Availability Of Public Services: How Is Europe Progressing? Web Based Survey On Electronic Public Services
http://europa.eu.int/information_society/eeurope/2005/doc/all_about/ online_availability_public_services_5th_measurement_fv4.PDF
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MODULE 3: Mainstreaming e-Government at the World Bank
World Bank Group ICT Strategy (Sector Strategy Paper)
The World Bank Group is developing a framework for supporting the knowledge economy of its client countries based around a dynamic network infrastructure, an economic and institutional framework conducive to the creation and flow of knowledge, an educated and skilled population, and a network of knowledge communities.
http://info.worldbank.org/ict/ICT_ssp.html
World Bank ICT PublicationsThis list of publications is part of the larger WBG@WSIS web site. It provides quick access to publications primarily meant for the general public.
http://lnweb18.worldbank.org/ict/projects.nsf/WSISPublications
List of World Bank ICT Projects
http://web.worldbank.org/WBSITE/EXTERNAL/NEWS/0,,menuPK:34470~ pagePK:117711~piPK:36185~theSitePK:4607~topic:473895,00.html
List of GICT Projects (by Country/Region)
http://info.worldbank.org/ict/
ICT Toolkit for Task Managers
This page provides an introduction to the ICT Toolkit.
http://fpd-int/ict/intranet.nsf/WebPages/024A09A8EDBE4AF485256D43006E6359?OpenDocument
IT Procurement
This web site aims to improve the procurement of Information Technology under projects financed by the World Bank. It provides specialized standard bidding documents, basic guidance documents, and records the dialogue between the Bank, its Borrowers and the IT Industry.
http://wbln0018.worldbank.org/emt/emtii/ipit.nsf/Main/itprocurement
ICT and E-Business Strategies for Development
Papers presented at the October 2003 High-level Regional Conference for Transition Economies
http://r0.unctad.org/ecommerce/event_docs/trans_conference.htm
Information and Communications Technology As a Tool for Empowerment
World Bank Empowerment Sourcebook: Tools and Practices 1
http://www1.worldbank.org/prem/poverty/empowerment/toolsprac/tool01.pdf
ICT and MDGs: A World Bank Group Perspective
http://info.worldbank.org/ict/WSIS/docs/mdg_Complete.pdf
ICT for Development Contributing to the Millennium Development Goals: Lessons Learned from 17 infoDev Projects
The aim of the Lessons Learned From Seventeen infoDev Projects is to create a publicly available resource that provides concise descriptions of select infoDev ICT-for-development projects, and their impact on poverty reduction. The paper first presents 17 case studies of a cross-section of projects funded under the infoDev Core Program, followed by an in-depth analysis of the impact and their limitations.
http://www.infodev.org/files/1046_file_Case_Studies.pdf
World Bank eGovernment WebsiteThe site contains a library of case studies as well as links to external resources. You can search by country, type of e-Government application, or sector.
http://www1.worldbank.org/publicsector/egov/
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MODULE 4: The Future of e-Government: Towards Integrated Architecture and Service Delivery
eGovernment Beyond 2005 - Modern and Innovative Public Admnistrations in the 2010 Horizon
This document summarises the recommendations put forward by the eGovernment subgroup of leaders or representatives of the national eGovernment initiatives to the eEurope Advisory Group. In addition, the subgroup also issues specific recommendations on policy and implementation cooperation between Member States, as well as transformation of public administrations and its financing.
World Public Sector Report 2003: eGovernment at the Crossroadshttp://unpan1.un.org/intradoc/groups/public/documents/un/unpan012733.pdf
e-Government for DevelopmentWeb site associated with Richard Heeks of University of Manchaster Institute for Development Policy and Management. See the case studies and factors for success and failure.http://www.egov4dev.org/
E-Government Best Practices: An Implementation Manual
The aim of this study, commissioned by the GSA’s Office of Governmentwide Policy, was to develop an e -government ‘implementation handbook’. This report is designed to address the needs of government officials seeking to implement e-government projects, or those already involved with
such venture. It outlines key strategic issues that need to be considered and addressed in the
implementation of technology based e -government initiatives.http://www.smart.gov/information/egov_implementation_manual.pdf
eGovernment on the Development Gatewaye-Government page of the Development Gateway.
http://topics.developmentgateway.org/e-government
Expanding E-Government: Partnering for a Result-Oriented Government
White House Report on the second anniversary of the E-Government Act.
http://www.whitehouse.gov/omb/budintegration/expanding_egov12-2004.pdf
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