Designing and Implementing e-Government: Key Issues, Best Practices and Lessons Learned
Designing and Implementing e-Government: Key Issues, Best Practices and Lessons LearnedE-Government is a comprehensive approach to leveraging Information and Communication Technologies (ICT) for public sector modernization and private sector competitiveness. In addition to the technology components, successful implementation of e-government requires a complementary set of government process changes to induce governance that is more client-oriented, transparent, effective, efficient, and empowering. It could establish a new way of doing the business of government with a more integrated delivery of information, services and processes. Many World Bank client countries are in the process of designing and implementing e-government strategies, programs and projects. There is a growing demand for World Bank assistance in this area both in terms of knowledge and financial support. Many countries have already requested Bank support and several projects are under preparation or implementation (e.g. in Sri Lanka, India, Romania, Ukraine, Tunisia, Ghana, Indonesia, Vietnam, Ethiopia et al). Learning about best practices and lessons learned from early implementers may help avoid common pitfalls and maximize returns on investment. This training workshop is one of our efforts to facilitate a response to this demand for knowledge and support. The purpose of this training workshop is to empower World Bank staff and clients with knowledge, tools and operational recommendations to design and implement comprehensive e-government strategies, programs, projects and increase effectiveness of traditional Bank projects in various sectors through the use of ICT. The workshop is structured to provide a comprehensive overview of the egovernment strategic framework and enabling environment on the first day and move towards detailed discussion of implementation issues, emerging trends and applications on the second day. Depending on the context, some of the issues that could be critical are: defining a vision and strategy, identifying entry points, creating enabling policies, developing sharable infrastructure, developing partnerships, setting standards, designing a solution architecture for interoperability -- topics and themes that we will cover in different sessions. The workshop will place a strong focus on good practices and lessons learned in the context of mainstreaming e-government in World Bank Operations. In addition to speaker presentations we have arranged for 30-minute discussion blocks after each session to provide ample time for a more engaging and interactive exchange of ideas and experiences. Several world-class external e-government experts will share their experience in implementing cutting edge e-government services and programs. This workshop includes 4 modules each consisting of several presentations by core speakers or panelists supported by comments/remarks from discussants. The workshop will be recorded on video and available later on via web streaming on B-Span. A website has been prepared with key reading materials and these materials will also be distributed to workshop participants. The target audience for this learning event includes Bank staff in DC and country offices interested in e-government, public sector reform and private sector development as well as in the use of technology as enabler in many other sectors. Key client representatives participate in Bank Country Offices in Azerbaijan, Rwanda and Costa Rica via videoconference. Expected audience is 60-70 participants in Washington DC, and 80-100 participants in other countries via video-link and live webcast.
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