Libyan delegation in Dubai to study its eGovernment
Salem Al Shair, eServices Director, Dubai eGovernment with the members of the Libyan delegation.
The committee was keen to gain first hand information about the experience of Arab countries who have adopted eGovernance.
The Libyan delegation also met several companies working closely with Dubai eGovernment, including its customers and suppliers, in order to derive a complete picture of the eGovernment initiative.
Highlighting the history and success of Dubai eGovernment to the visiting Libyan team, Salem Al Shair, eServices Director, Dubai eGovernment, said, 'Most government departments in Dubai have been using information technology since the 1980's, which made the task of adopting electronic services much more easier. In 2000, Dubai eGovernment was launched under the patronage and guidance of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and UAE Defense Minister, with the main goal of introducing eServices to benefit the residents and corporate sector of Dubai.'
'Dubai eGovernment serves as a link between the various government departments in the emirate and integrates these individually automated departments under the single umbrella of the eGovernment initiative. We are focused on implementing IT solutions that are not too sophisticated, but address all our requirements in the most efficient way. Further, Dubai eGovernment is committed to offer customised solutions to cater to diverse requirements of its users.'
Dubai eGovernment regularly conducts training for its employees to ensure high degree of service efficiency and to stay abreast with latest technologies. It also outsources certain processes that would be expensive to develop internally, thus ensuring optimum utilisation of resources.
During their visit, the Libyan delegation explored the hurdles, challenges and achievements of Dubai eGovernment to fully comprehend the various factors that go behind the success of an initiative such as this in the Arab world.
'We were pleased to offer detailed explanations to the representatives from Libya, who chose to study the eGovernment program in Dubai as we have one of the most successful eService initiatives in the region. We will continue our strong focus to include newer, more innovative electronic services to further simplify processes that come within the purview of the government departments, and in the process benefit the users,' concluded Al Shair.
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