eGovernment Handbook for Developing Countries
A Project of infoDev and The Center for Democracy & TechnologyThe eGovernment Handbook For Developing Countries offers guidance to government officials and others in the developing world, presenting for the first time a comprehensive index of e-government models and resources, focusing on success stories in the developing world.
This handbook presents a compilation of roadmaps for policymakers considering electronic government as a mechanism for reform:
Part I examines the three phases of e-government, defined as publish, interact and transact, and offers examples of each phase and recommendations for implementing successful e-government projects.
Part II focuses on the actual process of achieving e-government policy goals, focusing on the transformation of government through ICT. It addresses five key determinants of success, again using specific examples
Part III takes a different look at e-government, addressing seventeen challenges and opportunities that arise in developing and implementing e-government projects.
The Appendix consists of multiple indexes of exemplary sites, case studies, and published papers, categorized by the phases, processes, challenges, and opportunities of e-government.
read the Handbook:
download the full report (PDF, 3.8MB, 41 pages)
visit the eGovernment Handbook web site (hosted at the Center for Democracy and Technology)
eGovernment HandbookFor Developing Countries
Contents
Introduction
Part I: The Phases of E-Government
Publish Interact Transact
Part II: Transforming Governments
Process Reform Leadership Strategic Investment Collaboration Civic Engagement
Part III: Challenges and Opportunities
Infrastructure Development Law and Public Policy Digital Divide E-literacy Accessibility Trust Privacy Security Transparency Interoperability Records Management Permanent Availability and Preservation Education and Marketing Public/Private Competition/ Collaboration Workforce Issues Cost Structures Benchmarking/ Qualitative Methods
Appendix: Reports and Other Resources
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