From E-Government to Good Governance and from Good Governance to Development... The Arab world in the global E-Government readiness report 2005 Arab E-government

Dubai eGovernment adopted a comprehensive strategy of eTranformation based on the concepts of modernization & development by offering eServices with full integration thereby providing important core services as well as accomplishing targeted integration. These services are:

Ask Dubai

If you have any enquiries or questions concerning Dubai eGovernment, you may call "AskDubai" through your selected means from a range of options. If you do not have any enquiries and wish to express your comments and observations on the overall eGovernment services or on any aspect of its performance, you may use the comment service. If you prefer to chat, with one of our employees, or even through a call back service, then you need to request for an appointment. Our agents will then contact you through your phone.

mDubai

Through your mobile phone as a master communications channel, Dubai government departments can send SMS messages to all their clients. This mobile phone service is completely free.

eGovernment Portal

Dubai eGovernment has used state-of-the-art technologies to present and publish services of all government departments through a unified portal. Due to this strategy, it is possible to access the portal www.dubai.ae for use of all information about government departments and their services through a unified channel. Use of the portal depends on several core services, the most important of which are ePay and e4all.

Although the main purpose of the portal is to ensure for the clients an easy and simple access to eServices, these eServices were classified according to the targeted user's segments.

Community Outreach

The special community outreach team is responsible for communicating with the public through all possible means, especially by direct interaction, with the purpose of promoting e-awareness and in order to facilitate the process of e-transformation. The team's task includes encouraging the public to avail of eServices by explaining the advantages of transacting with different government departments through a modern electronic system.

The team instils confidence in the public regarding electronic transactions and explains the easy nature, cost-effectiveness time-saving and effort-sparing nature of this change and that such approach in government services means active interaction with modern developments in harmony with Dubai's progressive image in all fields.

The public outreach working program was prepared in two phases, the first targeting individuals and business using the Internet, and the second targeting the category of non-Internet users in order to adopt the Internet culture and the use of technology through innovative programs that will ensure a broad base of users.

e4all

Parallel to the technical & development efforts exerted for the transformation of eGovernment services from a traditional pattern to digital technology, Dubai eGovernment launched a series of training and educational initiatives to raise the level of public awareness of the importance of digital transformation and to prompt them to benefit from eServices. These efforts are arranged in several areas, the most important are:

eLearning, eEmployee, eCitizen, e4All.