Dubai Municipality launches new e-Services
Khalid Mohammed Salih, Director of Building Department.
The new services include some 42 services related to the Building Licensing Section of the civic body's Building Department in such fields as obtaining permissions for amendments to the existing buildings, licenses for excavation works, and various other licenses.
This was announced in a press conference Sunday by Hussein Nasser Lootah, Acting Director General of Dubai Municipality. Also present were Khalid Mohammed Salih, Director of Building Dept., and AbdulHakim Malik, Director of Information Technology Department.
Lootah said the e-Government initiative is a strategic objective of Dubai Municipality. 'Our aim is to have maximum online clients so that we can improve customer service, improve our processes, and reduce costs by saving time, money and efforts. Now, as we are in Phase Four of the e-Government initiative, we are having a total revamp of the e-government IT infrastructure and are reviewing our e-government strategy through 2007,' he said.
He noted that the focus is now on integration initiatives and establishing new delivery channels such as mobile devices and integrating all delivery channels.
He added that the municipality's redesigned portal has now registered more than 1.8 million online transactions.
Khalid Mohammed Saleh, Director of Building Department, said the department now offers a total of 47 online services with regard to issuance of building permits to consultancy offices. The new services launched today include services for building owners and décor companies in addition to three services for Engineering Supervision Section.
"This will take the total number of online services, provided by the Building Department, to 57 services. In the upcoming phase, 44 more services will be added to this list in the fields of building licensing, engineering supervision and inspection, taking the total number of online services of the department to 101 services," Saleh said.
The new online services include those related to obtaining licenses for making amendments in an existing building, licenses for excavation or foundation works, changing consultant before issuance of a building license, cancelling licensing transaction, extending validity of approved designs, renewing building license, license for painting works, license for maintenance works, license for temporary fencing, reimbursing deposits, minor amendments, license for decoration works, and license for demolition of buildings.
Saleh said the new online services were developed following a thorough assessment of similar services offered worldwide as well as taking the comments and suggestions of the end-users into consideration before designing the services.
Abdul Hakim Malik, Director of Information Technology Department, said the municipality's e-Government initiative is aiming to transform 90 per cent of its services to electronic services by the end of the current year.
"As part of the ongoing development process for the e-Government initiative, we have already introduced the SMS service for some sectors. In the upcoming phase, more services will be added to this. Also, the focus will be placed on educating both the end-users and staff of DM on e-Services," Malik said.
The DM portal offers a total of 381 electronic services including 238 transactional services, 50 interactive services and 93 informational services in the fields of engineering, environment, planning, public health, finance. There are a total of 16,779 registered business users from 6461 companies and nearly 5000 public users.
In the coming few weeks, the civic body will launch 14 new electronic services for the Customer Coordination Centre, seven services for the Contracts and Purchasing Department, four services for Drainage and Irrigation Department, 21 services for Planning and Survey Department and 57 services for the Building Dept.
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