Dubai eGovernment’s ePay system enhances payment channels by adding MasterCard and AMEX
21 April 2006
Dubai eGovernment’s ePay system enhances payment channels by adding MasterCard and AMEX
Total transactions through ePay touch AED 12.5 million in 2005
Dubai eGovernment (DEG) has announced that ePay, the electronic payment system developed by DEG, now enables online payment of public utilities and fines using MasterCard and AMEX (American Express) credit cards. ePay already facilitates online payment via Visa and eDirham cards.
ePay is a centralized payment gateway integrated with the payment systems of government departments, thereby enabling payment through different channels. Dubai eGovernment interfaces with eCompany for credit card payments through MasterCard, Visa and AMEX, and with the UAE Ministry of Finance for eDirham payments.
Salem Al Shair, eService Director, Dubai eGovernment, said, “In adding MasterCard and AMEX to the existing ePay portfolio of Visa and eDirham cards, Dubai eGovernment reinforces its commitment to provide multiple payment methods to customers. This would allow a greater number of customers to avoid physical visits to government departments to make payments, thus saving them time and effort.”
“Besides benefiting from faster and easier service, the customer would have the added advantage of being able to make payments anywhere, and at any time,” added Al Shair. “These measures are in keeping with Dubai eGovernment’s commitment to ease customers’ lives by bringing as many government services as possible to an online platform, and enhancing the scope of existing online services.”
Dubai eGovernment’s ePay service is being used by several government departments, such as Dubai Municipality, Department of Health and Medical Services (DOHMS), Dubai Police, and the eTQM College. In 2005, transactions worth AED 12.5 million were carried out through ePay, with 62 per cent of successful transactions made using credit cards and 38 per cent using eDirham cards.
Dubai eGovernment’s ePay system features the advanced 3D Secure (3DS) technology, which offers optimal levels of security for online payment. 3DS helps reduce the number of disputed online purchases, by enabling card-issuing banks to verify the authenticity of the customer making the e-commerce transaction.
About Dubai eGovernment
Dubai eGovernment is a pioneering initiative in the region to provide online services across the spectrum of corporate and community life in the emirate. It also has a vision to integrate individually automated government departments under the single umbrella of the eGovernment initiative, thus empowering employees across lines of businesses and levels of government, besides facilitating the lives of citizens and customers of the government. Dubai has taken a lead in the region in deploying eGovernment applications and is among the first few governments in the world to provide such integrated services to its citizens. The eGovernment portal (www.dubai.ae) is a single contact point masking the complexity of the bureaucratic procedures, and guiding access to all services in the easiest possible way. In addition, the eGovernment initiative seeks to improve and enhance procedures by maximizing the benefit from technology, so that users from all walks of life will be able to utilize the portal for their specific needs with considerable ease.
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